Knowledge Management

An overview of what knowledge management is, the theoretical basis behind it, and practical insights into how it can be implemented effectively in a professional setting.

Starting with a discussion of how knowledge management has evolved, how it adds value for organisations, and how its success can be measured. The book then covers best practice and the key activities associated with doing knowledge management, including knowledge strategy, managing knowledge loss and knowledge sharing. Finishing with a discussion of knowledge managements role in international business and what future developments are expected in the field.

Practical insights are drawn from around the world, with case studies such as how NASA forgot how to send a man to the Moon, Acer: The smiling Asian tiger, and why Saudi Arabias experts do not learn from overseas experts.

The book is supported byonline resources for lecturers and students, including PowerPoint slides, an instructors manual, access to SAGE journal articles, and scorecards for measuring usefulness of knowledge management tools.

Suitable reading for undergraduate and postgraduate business and management students on knowledge management& organizational learning modules.

Part I: Managing Knowledge
Chapter 1. Knowledge
Chapter 2. Knowledge Management
Chapter 3. Measuring the Performance of Knowledge Management
Chapter 4. The Value of Knowledge
Part II: Knowledge Management in Practice
Chapter 5. Knowledge Strategy
Chapter 6. Measuring and Managing Knowledge Loss
Chapter 7. Using Knowledge
Chapter 8. Organizational Learning and the Learning Organization
Chapter 9. Knowledge Sharing
Part 3: Knowledge Management Perspectives
Chapter 10. Productivity
Chapter 11. Organizational Systems
Chapter 12. International Business Management
Chapter 13. What Next for Knowledge Management